How will porting be scheduled?

Thepacific.net will work closely with the end user or IT Service provider to ensure that we have the right information to port across the numbers required at the mutually agreed date and time, that will be scheduled in advance. Porting can be scheduled for a morning or afternoon time slot but cannot be scheduled for a specific time.

For an established business, We will allocated a temporary number so that the IT Service Provider can set up new IP phones to work in parallel to the existing system. This enables the customer to test if the network is adequate and gives the customer time to familiarise themselves with the phone system, while continuing to use their current phone system for inbound calls.

Once the customer is satisfied that the phone system operates adequately, the IT Service Provider will advise us and we will port the customer’s existing numbers to replace the temporary number.